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JOBS AT SHN

Thank you for your interest. SHN is an Equal Opportunity Employer.

 

POSITION TITLE:
AUDIENCE SERVICES SINGLES SUPERVISOR

Job Summary:

SHN is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experiences to San Francisco’s premier venues. SHN presents current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premiers and one-of-a-kind events that are at the forefront of the national theater scene. The ideal candidate will have a minimum of 2 years of supervisory experience, excellent written and verbal communication skills, as well as an exceptional level of dedication, motivation, kindness, and intelligence. Patience and an optimistic can-do attitude is a must. We are looking to fill one full time position immediately.

Responsibilities include, but are not limited to:
  • Maintain a high level of customer service and overall call quality of the team.
  • Ability to think creatively to find solutions.
  • Proactively resolve negative service trends and attitudes.
  • Resolve escalated customer complaints, special requests, and answer questions from customers regarding polices and procedures.
  • Ability to maintain composure and decision-making skills in stressful situations.
  • Train and coach new hires in all aspects of ticketing and Audience Services logistics.
  • Manage workflow, proactively.
  • Handle large volume in-bound sales calls with the highest degree of courtesy and professionalism in accordance with policy guidelines.
  • Provide general office support: data entry, mail, filing, and various projects as needed.
  • Remain well-informed of specific events, theatre details, and sales.
  • Promote problem solving on your team.
  • Create call center schedules.
Desired Skills/Experience/Qualifications:
  • Must be flexible and available to work various shifts – evenings and weekend shifts required.
  • Two or more years of experience supervising a staff of four or more.
  • Ticketing experience strongly desired, but not required.
  • Passion for the arts.
  • Ability to take initiative.
  • A desire to help customers with a diverse set of needs and personalities.
  • Ability to quickly learn and retain information.
  • Ability to be proactive, work independently, and support a team.
  • Strong organizational skills, attention to detail, reliability, and punctuality.
  • Strong written and verbal communication.
  • Capable of learning a new complex web-based ticketing system.
  • BA strongly preferred.
Full-time employees receive full benefits which include, medical, dental, vision, life insurance, long-term disability, paid time off and 401-K.
To Apply:

To be considered for an interview, please email jobs@shnsf.com, include a cover letter and resume. You will be contacted by phone if you are selected to interview for a position. Please no phone calls about this position. Thank you for your interest. SHN is an Equal Opportunity Employer.

 

POSITION TITLE:
AUDIENCE SERVICES REPRESENTATIVE

Job Summary:

SHN, San Francisco’s premier multi-venue producer of world-class theatrical arts, is seeking friendly, professional, and qualified arts enthusiast as a phone representative for our Audience Services Call Center. As the first point of contact of SHN all interested candidates should be willing to take an active role in fulfilling customer requests and working with team members to deliver consistent, helpful, and friendly customer service. We are looking to fill a full-time position.

Responsibilities include, but are not limited to:
  • Handling large volume in-bound sales calls.
  • Providing general office support: data entry, mail, filing, and various projects as needed.
  • Remaining well-informed of specific event, and theatre details.
  • Researching and resolving customer complaints and other special requests.
  • Ability to handle multiple tasks simultaneously and shift priorities as necessary.
  • Handling customer inquires with the highest degree of courtesy, kindness, and professionalism in accordance with policy guidelines.
  • Ability to think creatively to find solutions.
  • Making outbound sales and marketing calls as needed.
  • Other tasks as assigned.
Desired Skills/Experience/Qualifications:
  • Must be flexible and available to work various shifts, including evenings and weekends.
  • Two or more years of experience helping customers with diverse needs and personalities.
  • Commitment to superior customer service with strong problem-solving skills.
  • Passion for the arts.
  • Experience with managing customer orders.
  • Ability to speak and understand English, second language greatly valued.
  • Ability to quickly learn and retain information.
  • Ability to be proactive, work independently, and as part of a team.
  • Strong organizational skills, attention to detail, reliability, and punctuality.
  • Excellent written and oral communication skills.
  • Ability to remain patient and courteous under pressure.
  • Ability to assist patrons not well-acquainted with theatre.
  • Ability to answer multiple phone lines.
  • Capable of learning a new complex web-based ticketing system quickly.
  • Easily adjusts to changes in routine, assignments, company and customer needs.
  • A high school diploma or equivalent and some college preferred.
Starting wage: $16.00 per hour
To Apply:

Send cover letter and resume to jobs@shnsf.com. You will be contacted by phone if you are selected to interview for a position. Please no phone calls about this position.

 

POSITION TITLE:
FRONT OF HOUSE USHER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities include, but are not limited to:
  • As a Front of House usher, you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Ushers should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
  • Management includes creating and editing schedules, payroll documentation and training.
Desired Skills/Experience/Qualifications:
  • Minimum 1 to 2 years of customer support experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!

 

POSITION TITLE:
ASSISTANT HEAD USHER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities include, but are not limited to:
  • As an Assistant Head Usher you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Management includes creating and editing schedules, payroll documentation and training.
  • Assistant Head Usher should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
Desired Skills/Experience/Qualifications:
  • 2 to 4 years of customer support experience and management experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!