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JOBS AT SHN

Thank you for your interest. SHN is an Equal Opportunity Employer.

 

POSITION TITLE:
DIRECTOR OF COMMUNICATIONS

Reports To: Chief Marketing Officer
Department: Marketing
Job Summary:

The Director of Communications is responsible for developing, managing and implementing all public relations, publicity and communication initiatives for individual productions that play the SHN Golden Gate and Orpheum Theatres in San Francisco, our partner venues, as well as the SHN brand. On behalf of SHN (Shorenstein Hays Nederlander Theatres), the DOC maintains existing relationships and develops new ones with local, regional and national media to generate awareness for SHN and its productions. The DOC is an integral part of the SHN Marketing Team that includes; advertising, promotions, group and corporate sales, social media, sponsorships, customer service, ticketing, audience development, marketing partnerships and publishing.

Essential Duties and Responsibilities:
  • Research, create, plan, write, pitch, secure and implement publicity for all productions that play the Orpheum and Golden Gate Theatres. In addition, manage and develop public relations plans for the SHN brand, and select partner productions that play in other venues throughout the Bay Area.
  • This includes all forms of traditional and non-traditional media, as well as developing events, press conferences, appearances, press junkets, advance trips, native content, features and more that will generate awareness for all SHN productions.
  • Serve as the SHN point person for all national press representatives and producers from Broadway productions, collaborating on a daily basis to exceed expectations and serve as the local expert to effectively communicate messaging.
  • Responsible for managing existing relationships Bay Area press, with the goal of keeping SHN and its productions top of mind.
  • Cultivate and maintain new relationships with Bay Area/northern California press, pitching new ideas and opportunities for both SHN and its shows.
  • Oversee and manage the SHN program, distributed to customers at all shows, including developing and creating content.
  • Oversee and manage SHN Magazine, our online magazine including creating content and backend implementation.
  • Oversee, execute and serve as the onsite point person for all interviews and special events for productions and the liaison between the producers, the production, the press and SHN.
  • Maintain awareness for SHN and our productions via multiple communication tools including but not limited to; writing/generating press releases, media alerts, long leads, media tips, calendar listings, social media content, video, audio and more.
  • Work in conjunction with marketing, promotion, sponsorship, ticketing, group sales, operations, front of house/back of house staff to develop cooperative programs that generate awareness and sell tickets.
  • Work closely with house staff and unions to effectively and seamlessly execute publicity efforts.
  • Manage all publicity clips and maintain weekly recap of all efforts including post-engagement reports.
  • Manage PR database and software programs.
  • Prepare department and show budgets.
  • Other duties as assigned.
Requirements:
  • Bachelor degree or higher in marketing, communications, journalism or equivalent work experience.
  • Passionate about live entertainment and finding creative ways to persuasively tell a story.
  • Ability to take what’s always been done, and try something different.
  • Five years proven experience developing and implementing publicity, public relations and communications programs, preferably for an entertainment company or agency.
  • Excellent written, oral, communication skills.
  • Exceptional communicator, delivering clear, concise and well-structured messages both internally and externally.
  • Ability to work in cooperation with a multi-faceted marketing team.
  • Existing relationships with Bay Area media a plus.
  • Strong social media knowledge.
  • Knowledge of CRM databases, public relations analytic tools.
This is a full-time position. Salary commensurate with experience.
To Apply:

Send cover letter and resume to jobs@shnsf.com.

 

POSITION TITLE:
AUDIENCE SERVICES REPRESENTATIVE

Job Summary:

SHN, San Francisco’s premier multi-venue producer of world-class theatrical arts, is seeking friendly, professional, and qualified arts enthusiast as a phone representative for our Audience Services Call Center. As the first point of contact of SHN all interested candidates should be willing to take an active role in fulfilling customer requests and working with team members to deliver consistent, helpful, and friendly customer service. We are looking to fill a full-time position.

Responsibilities include but are not limited to:
  • Handling large volume in-bound sales calls.
  • Providing general office support: data entry, mail, filing, and various projects as needed.
  • Remaining well informed of specific event, and theatre details.
  • Researching and resolving customer complaints and other special requests.
  • Ability to handle multiple tasks simultaneously and shift priorities as necessary.
  • Handling customer inquires with the highest degree of courtesy, kindness, and professionalism in accordance with policy guidelines.
  • Ability to think creatively to find solutions.
  • Other tasks as assigned.
  • Making outbound sales and marketing calls as needed.
Desired Skills/Experience/Qualifications:
  • Commitment to superior customer service with strong problem-solving skills.
  • Experience with managing customer orders.
  • Passion for the arts.
  • Two or more years of experience helping customers with diverse needs and personalities.
  • Flexible availability must be available to work various shifts including evenings and weekends. Excellent written and oral communication skills.
  • Ability to speak and understand English, second language greatly valued.
  • Ability to quickly learn and retain information.
  • Ability to be proactive, work independently, and as part of a team.
  • Strong organizational skills, attention to detail, reliability, and punctuality.
  • Strong critical thinking skills.
  • Ability to remain patient and courteous under pressure.
  • Ability to assist patrons not well acquainted with theatre.
  • Ability to answer multiple phone lines.
  • PC/Windows-based software experience in Microsoft Office and Outlook.
  • Capable of learning a new complex web-based ticketing system quickly.
  • Strong computer skills greatly valued.
  • Easily adjusts to changes in routine, assignments, company and customer needs.
  • A high school diploma or equivalent and some college preferred.
Starting wage: $16.00 per hour
To Apply:

Send cover letter and resume to jobs@shnsf.com. You will be contacted by phone if you are selected to interview for a position. Please no phone calls about this position.

 

POSITION TITLE:
FRONT OF HOUSE USHER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities, including but not limited to:
  • As a Front of House usher, you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Ushers should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
  • Management includes creating and editing schedules, payroll documentation and training.
Desired Skills/Experience/Qualifications:
  • Minimum 1 to 2 years of customer support experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!

 

POSITION TITLE:
FRONT OF HOUSE MANAGER

Job Overview and Purpose:

Excellent part-time opportunity to work in an amazing environment with passionate co-workers for SHN. We own and operate the SHN Orpheum and Golden Gate Theatres in San Francisco and present current hits fresh from Broadway, original Broadway cast productions, pre-Broadway premieres and one-of-a-kind events that are at the forefront of the national theater scene.

Responsibilities, including but not limited to:
  • As a Front of House manager, you are the public face of SHN, responsible for providing excellent customer service, communication, crowd control and safety to our theatre-going audience before, during and after each performance.
  • Management includes creating and editing schedules, payroll documentation and training.
  • Front of House manager should be available to work the following days times and be flexible and available as needed: Wednesday matinees from 12:45pm-2:45pm and either Saturday Matinees and evenings from 12:45pm-2:45pm and from 6:45pm-8:45pm or Sunday matinees from 12:45pm-2:45pm.
  • Flexible work environment.
  • Casual dress code.
  • Employment is "Show to Show."
  • Must join the Union after 30 days.
Desired Skills/Experience/Qualifications:
  • 2 to 4 years of customer support experience and management experience dealing with complex issues, troubleshooting, problem solving, preferably in a live entertainment setting with large audiences.
  • Excellent customer service and communication skills.
  • Reliability, patience, and passion for the customer experience.
  • Passion for live entertainment a plus.
  • Basic computer skills and knowledge of up-to-date web based software systems, Word, Excel.
To Apply:

Please send resume and cover letter to ushers@shnsf.com. We’d love to talk to you!